Delivery: 

All Alice's Wonders orders come beautifully packaged together in tissue paper.  If you require any products to be individually wrapped please add a note at checkout.

UK , BFPO & Channel Islands: £2.50 (Free over £30)

EU: £4.75

Australia and NZ: £8

Sending a gift directly:

If you would like to send someone a gift straight from Alice's Wonders, please leave a message at checkout and the invoice can be emailed directly to yourself rather than being included in the parcel. 

The item(s) will be wrapped especially carefully and tied with ribbon to make the gift extra special!

If you would like a short message included on a business card please also add to your note at checkout.

Our Return Policy in short

Return Policy

Returns are accepted within 14 days of delivery.

Returns should be sent to:

Alice's Wonders
26 Hartland Rd
Epping
Essex
CM16 4PE

Goods must be returned in a saleable, new, condition.
On receipt of the goods a refund will be processed. 

Faulty Goods:

We try our very best to ensure all products are in perfect condition, but on the rare occasion goods are damaged or faulty please contact us at info@aliceswonders.co.uk for advice on how to proceed to receive a refund or exchange.

If it is required to send faulty goods back to Alice's Wonders a refund of reasonable return postage will be made.  

Exchanges:

Unfortunately we cannot process exchanges, goods will need to be returned and re-ordered except where faulty.

Return Conditions

You can return the product within 14 days of delivery. The product must be in new condition. If the product is ruined or used the product shall not be refunded. Make sure to include contact information with the return.

We will make a refund of eligible returns. 

Returning A Package Internationally

If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. Alice's Wonders is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.

Transport Damage

If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.

Contact: info@aliceswonders.co.uk